Privacy policy

Last updated July 29, 2026

Ninth Orbit Systems (“we,” “us,” or “our”) operates customer-communication and automation systems on behalf of local service businesses. This Privacy Policy explains what information we collect, how we use it, and the choices you have. It applies to our website and to text messaging (SMS) programs operated by Ninth Orbit Systems and the businesses we serve.

Information we collect

Contact information you provide, such as your name, phone number, email address, and service address, when you submit a booking or contact form, call a business we serve, or communicate with us by text or email.
Communication records, such as the content and timing of text messages, calls, and form submissions, used to respond to your inquiries and manage appointments.
Basic technical information, such as browser type and pages visited, collected automatically when you use our website.

How we use your information

To respond to your inquiries and missed calls
To schedule, confirm, and send reminders about appointments
To request feedback and reviews after a completed service
To send occasional promotional messages only where you have separately opted in to marketing communications
To operate, maintain, and improve our services

SMS / text messaging program

Consent. By providing your phone number and checking the consent box on one of our forms, or by initiating contact with a business we serve, you agree to receive text messages related to your inquiry, such as missed-call follow-ups, appointment confirmations, and reminders. Marketing text messages are sent only if you separately opt in to receive them. Consent to receive text messages is not a condition of purchasing any goods or services.

No third-party sharing. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, excluding aggregators and providers of the text message services necessary to deliver messages.

Message frequency varies based on your interaction with us. Message and data rates may apply.

Opting out. You can cancel the SMS service at any time by replying STOP. After you send STOP, we will confirm your unsubscribe status and you will no longer receive SMS messages from us. To rejoin, sign up again as you did the first time.

Help. If you experience issues with the messaging program, reply with the keyword HELP for more assistance, or contact us directly at the email below.

Carriers are not liable for delayed or undelivered messages.

How we share information

We do not sell your personal information. We share information only with:

The business you contacted — if you reach out to a business we serve, your contact information and messages are shared with that business so it can respond and complete your service.
Service providers that operate our platform, such as messaging delivery providers and hosting services, solely so they can deliver those services.
Legal authorities where required by law or to protect our rights and the safety of others.

Data retention

We retain personal information for as long as needed to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Contact records and message history are retained while an account or customer relationship is active and for a reasonable period afterward, after which they are deleted or anonymized. You may request deletion of your information at any time using the contact details below.

Your choices

Reply STOP to any text message to stop receiving SMS messages.
Use the unsubscribe link in any marketing email to stop receiving emails.
Contact us to access, correct, or request deletion of your personal information.

Security

We use reasonable administrative and technical safeguards designed to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Children

Our services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information from children.

Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date above reflects the most recent revision. Continued use of our services after changes take effect constitutes acceptance of the revised policy.

Contact us

Ninth Orbit Systems
Beckley, West Virginia, USA
Email: kbradbury07@hotmail.com
Phone: (304) 894-4491